Our Privacy Policies

Last Updated: May 2024

Enhanced Compliance, Inc.'s Privacy Policy

Enhanced Compliance, Inc. ("ECI" or"we" or "us") respects and seeks to remain alert to privacy issues on the Internet. We believe it is important to provide this Privacy Policy to help you understand how we treat the information you may provide to us when you visit our website https://eci-rx.com/ (the “Site”), when you seek employment opportunities with ECI, or which we otherwise gather in connection with products or services that we offer to you. This Privacy Policy applies to information collected by the Site, which is managed by ECI.

Key, non-exhaustive points about our information practices are summarized below, followed by comprehensive explanations of each subject.

• Collection. We collect information about you that you supply to us, such as identifying information (e.g., name, date of birth), current and past employment information and demographic information (for job applicants), and contact information (e.g., e-mail address). See below to learn more.
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• Use. We use your information to improve the quality, safety, and security of our products and services, to develop new products and services, for marketing, and to develop a business relationship with you. See below to learn more.
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• Sharing. We share your information to provide you with products and services, for advertising purposes, to improve the quality, safety, and security of products and services, to comply with applicable law, and to respond to your requests. See below to learn more.
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• Data Security. We use reasonable administrative, technical and physical security to protect the personal information we retain. See below to learn more.
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• Choices. You have choices regarding how we use and share your information for marketing and other purposes. See below to learn more.
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• Children’s Privacy. We do not target or knowingly collect any information from children under the age of 18. See below to learn more.
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• California and Nevada. Residents of California and Nevada have additional rights, outlined in this section. See below to learn more.
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• European Data Protection Rights. If you are a resident of the European Union or a European Economic Area, you have additional rights regarding your control and access to the data we collect from you. See below to learn more.
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• Other Regions. Residents of the United Kingdom and Canada have additional rights similar to those established by the European Union. See below to learn more.
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• Changes. We will notify you of any material changes by posting the updated version of this Privacy Statement and taking other steps as needed. See below to learn more.
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• Contact Us. Please contact us at infoNA@eci-rx.com if you have any questions or concerns regarding our data handling practices. See below to learn more.

Information We Collect About You and How We Collect It

The personal information we collect depends on how you interact with us, the products you purchase, and the choices you make. We collect personal information about you from different sources and in various ways.

Information You Provide to Us. ECI collects information you provide directly to us on the Site, via email, or through your communications or interactions with us. This includes, but is not limited to, the following

• Identifying information, such as your full name, gender, date of birth, and signature.
• Contact information, such as your home address, telephone numbers, and email addresses.
• Payment data, such as payment method, credit or debit card numbers, and other payment or billing information if you provide it to us.
• Preferences, such as your preferences for communication, language, and time zone.
• Security, such as passwords, security questions, usernames when you create an account with us.
• For job applicants:
   
  • Educational  and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes.
   
  • Employment details, such as your current employment information, including job title, position, hire dates, and compensation, in addition to any previous employment information.
   
  • Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status.
   
  • Other data that you choose to send to us.  

Information from Other Sources. ECI may receive information about you if you use any other websites affiliated with ECI or from information you post on or submit to the Site, such as on registration screens, and online forms. ECI may also receive information about you from webinars or offline sources such as offline communications and interactions, conferences, or events.  

Information We Collect through Automatic Data Collection Technologies.

As you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Information Automatically Collected via the Site. When you visit the Site, ECI automatically collects certain technical information from your browser, such as the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other data about your visit to the Site such as referral pages, date and time of site access, and site visited.
• Information Collected Using Cookies. Cookies are data files created when you visit a website and those files are stored locally (on your device). When visiting the Site, we may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to make your experience on the Site more personal and interactive. Information collected may include websites you visited before browsing the Site, pages you viewed on the Site, number of times you accessed the Site, how long you spent on the Site, and other web traffic data. You may be able to disable the use of Cookies (or disallow the use of Cookies on specific websites) by adjusting your web browser settings.
• Information Collected Using Other Tracking Tools. In addition to, or in conjunction with Cookies, we may use other tracking tools to improve users’ experiences on the Site. For example, pixel tags (also known as clear GIFs, web bugs, or web beacons) may be used to track the online movements of users of the Site. Pixel tags and similar tools may also be used in our emails to track whether an email was read or forwarded to someone else.
• Information Collected Using Web Analytics Tools. 
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  • ‍Google Analytics. We use Google Analytics Advertising features such as demographics and interest reporting to collect anonymized data about visitors to the Site. You can read Google’s security and privacy policies for Google Analytics at policies.google.com/technologies/partner-sites. You may opt out of having your data used by Google Analytics by accessing Google’s Ads Settings, Ad Settings for mobile apps, or any other available means. You can prevent the storage of Cookies by setting your browser software accordingly.

• Disclosure of other Data. The type and/or methodology of data collection may change from time to time, and we may introduce new features or capabilities to the Site. Any such changes that apply to your information is reflected in the “Information We Collect about You and How We Collect It” section of this Privacy Statement.

Our Use of Your Personal Information

We use the information we collect in the following ways:

• To Further an Established Business Relationship. We use collected information to communicate with you about our service and product offerings and deliver those offerings in an efficient manner, including for the specific purpose(s) for which you have provided the information (for example, use of information you may have provided to us in connection with an inquiry you have made in order for us to address your inquiry, or use of a resume you may have submitted for purpose of hiring decisions).
• To Advertise, Market, or Send You Promotional Materials. We use your information to advertise, further our marketing activities and send you promotional materials. Promotional materials may include newsletters or other information regarding ECI products and/or events. We also use your information to share other services or products that may be of interest to you. Promotional materials may be conveyed in emails. If you no longer wish to receive these materials, you may opt out by following the opt-out instructions included in our emails, texts, or mailings, or by contacting us at infoNA@eci-rx.com.
• To Improve Our Services. We collect information using Cookies (data files created when you visit a website), tracking tools, and/or analytic tools. We use this information to personalize your experience on the Site or with the company and/or to improve the security, design, and/or function of the Site. We may also use your information to support and develop our products and service offerings.
• To Fulfill or Meet the Reason you Provided the Information. For example, if you share your name and contact information to request information or ask a question about our products or service offerings, we will use that information to respond to your inquiry. We may also save and use your information to market or promote our products and service offerings.

• To Provide Customer Support. We may use your information to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

• To Maintain Safety and Security. We may use your information to help maintain the safety, security, and integrity of our products, website and services, databases and other technology assets, and business.

• To Further Product Development. We may use your information for testing, research, analysis, and product development to allow us to develop and improve our products and service offerings.

• To Comply with Our Legal Obligations. We may use your information if we are required to respond to a law enforcement request and as required by applicable law, court order, or governmental regulations. 

• To Communicate Employment Opportunities or Decisions. If you are a candidate for employment at ECI, we use your information to make decisions on your potential employment, including, but not limited to, contacting you for additional information, informing you of any employment decisions, or informing you of additional employment opportunities.
• Other uses:
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  • To present our Site and its content to you.
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  • To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection.
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  • To notify you about changes to our Site or any products or services we offer or provide through it.
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  • As described to you separately when collecting your personal information.

Our Sharing of Your Personal Information

We share personal information with your consent, when you direct us to share it with others, or as necessary to complete your transactions or provide the products you have requested or authorized. For example, when you provide payment data to us, we will share that data with banks and other entities as necessary for payment processing, fraud prevention, or other related financial services.  

We share your information with the following parties:

• Our Partners. With Software/IT and cloud service providers we use to support our business. We may also share your information with our selected partners in order to conduct business, including conducting audits, performing industry analysis, and evaluating the results of marketing efforts. When you provide information as described above, we may share your information with selected partners (e.g., email newsletter providers) to provide you the requested information.

• Third Party Advertising. With our third-party marketing service providers and advertising companies, which may use Cookies and other technology to collect information and track browsing activity over time and across third party websites. Other websites may refer traffic or link to our Site and deliver targeted advertisements to you. We do not control these third-party technologies, and their use is governed by the privacy policies of third parties using such technologies.
• With Other Third Parties. We may share your information when legally required to do so, such as at the request of governmental authorities conducting an investigation or to verify or enforce compliance with policies governing the Site and applicable laws. In addition, we may disclose user information if we believe disclosure it is necessary to protect the rights, property or safety of ECI, or any of our respective affiliates, business partners, customers or others.
• Corporate Transactions. In connection with, during, or upon completion of a merger, acquisition, asset sale, or other business transaction that involves some, or all, of ECI’s assets, data you have provided to ECI may be transferred to a successor/purchaser as part of a transaction.

We may share de-identified information in accordance with applicable law without restriction with third parties for advertising, promotional, or other marketing purposes.

Data Security

We use reasonable administrative, technical and physical security to protect the personal information we retain and to help ensure that it is used in accordance with this Privacy Statement. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless longer retention is required by law or for auditing purposes.

We urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include not storing passwords, changing your password often, using a combination of letters, numbers, and symbols, and using a secure browser over a secured network.

Should you have further questions or concerns about our security measures, please contact us using the information below.

Choice and Control of Your Personal Information

You can control how your information is used in the following ways. If you are a resident of the European Union or European Economic Area you have additional means to control your information: see more below.

Updating Your Information. If you need to update or change your personal information, please email us at infoNA@eci-rx.com.

Opting Out of Communications. Our promotional materials include instructions for opting out of receiving further communications. If you no longer wish to receive promotional emails, you may opt out by contacting us with your request at infoNA@eci-rx.com. Please note that even if you opt out of receiving marketing communications, we may still communicate with you regarding an established business relationship, if one has been established. Please allow a reasonable time after reaching out for us to process your request.

Opting Out of Analytics Tools. You may opt out of having your data used by Google Analytics via Google’s Ads Settings, Ad Settings for mobile apps, or any other available means. Please visit policies.google.com/technologies/partner-sites for more information on how to do this.

Adjusting Cookie Settings. Most browsers accept Cookies until you change your browser settings. If you do not wish for the Site to collect your information using Cookies, you can typically disable the use of Cookies (or disallow the use of Cookies on specific websites) by changing your browser settings. However, if you remove or reject our Cookies, it could affect how the Site works for you.

Children Under the Age of 18

Our services are not designed or intended to collect information from children under the age of 18. ECI does not knowingly collect or maintain any information from individuals under the age of 18.

California and Nevada

California Do Not Track Disclosure.

Do Not Track (“DNT”) is a privacy preference that you can set in your web browsers, which allows you to opt out of tracking by websites and online services. We do not currently recognize or respond to DNT signals. For more information about DNT, please see https://www.eff.org/issues/do-not-track.

California Shine the Light.

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to infoNA@eci-rx.com.  

Nevada Privacy Rights.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request at infoNA@eci-rx.com. Please note that ECI does not sell your personal information.  

Contact Information.

If you have any questions or comments about this notice, the ways in which ECI collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

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Corporate Headquarters
+855-324-6279 (US)
e-mail: infoNA@eci-rx.com    

Postal Address: ECI Corporate Headquarters, 65 Boston Post Road W, Suite 120, Marlborough, MA 01752.
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European Data Protection Rights

The EU’s General Data Protection Regulation (“GDPR”) provides EEA individuals with additional rights regarding our use of your personal data as defined under the GDPR. The following sections provide additional information regarding ECI’s use of EEA individuals’ personal data and EEA individuals’ rights under the GDPR.

Legal Basis and Purposes for Data Processing.

We only process your personal data when we have a legal basis for doing so. Specifically, we will only process your personal data as follows:

• Where our use of your personal data is necessary to perform a contract or contracts that you are a party to, or to take steps that you request before entering a contract. For example, contracts involving the collection and processing of personal information, either for the purpose of performing services under the contract or otherwise;
• Where our use of your personal data is within our legitimate interests or the legitimate interests of the organization with which we have shared your personal data and we have made sure that your personal data, and your rights in relation to that information, are protected. For example, we will collect your personal data in order to provide services that you have requested or to promote our services to you when you have provided us your contact information or consented for us to collect it.
• Where we believe it is necessary to use your personal data to comply with a legal or regulatory obligation.
• In limited circumstances where we believe it is necessary to protect someone's safety or vital interests;
• In certain circumstances, we may need to use your personal data for purposes which are in the public interest; and
• Where we have your consent. We will rely on your consent to, for example, to use your personal data for marketing to you. Where we rely on consent to use your personal data, you have the right to withdraw that consent at any time. Please see the ‘Your rights’ section of this notice for more details.

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Automated Decision Making and Profiling.

We do not make automated decisions about you or engage in data profiling.  

Personal Information Requirements.

You are not required to provide any personal data to ECI. If you pre-order or purchase our products or engage or access our services, you are required to provide certain personal data to enable us to perform our obligations. During any required registration for our services or products, you will be provided with information regarding which data elements are required.

Your Rights.

You have choices regarding how we use your personal data. You are entitled to the following:

• The right to access: You have the right to request copies of your personal data. We may charge you a minor fee for this service.

• The right to rectification: You have the right to request that we correct any information that you believe is inaccurate. You also have the right to request that we complete information that you believe is incomplete.

• The right to erasure: You have the right to request that we erase your personal data under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions. 

• The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

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In addition, when ECI provides products or services or acts as a data processor, we receive your personal data from third parties as needed to provide the products or services. If ECI is processing your personal data as a data processor, we will refer you to our client for assistance with these requests. We support our clients with responding to requests required by law.

You may also decline our marketing communications or ask us to revoke your consent for data collection.

To exercise these rights, please contact us via email at infoNA@eci-rx.com or write our Headquarters located at 65 Boston Post Road W, Suite 120, Marlborough, MA 01752. Note that for your protection, we may need to verify your identity before we can process your request.

If you believe that we have violated applicable law in our processing of your personal data, please contact us using the same contact information provided above, or contact a supervisory authority.

Cross-Border Data Transfers.

ECI is a company based in the United States. The Site is controlled and operated from the United States; however, information collected about you maybe collected, stored and processed anywhere we engage service providers, including outside of the United States. When we transfer and process information about you, we will protect it as described in this Privacy Statement. By using the Site and our services, you consent to the transfer of information to countries outside of your country of residence, which may provide for different data protection rules than in your country.

The European Union Commission has determined that the data privacy laws of the United States do not ensure an adequate level of protection for personal data collected from EU data subjects unless U.S. companies enroll and participate in a self-certification program with the U.S. Department of Commerce known as the EU-U.S. Data Privacy Framework ("Framework"). ECI has not self-enrolled in the Framework. Thus, any such international transfers by ECI will generally be subject to appropriate additional safeguards under standard data protection clauses adopted by the EU Commission or adopted by a supervisory authority and approved by the EU Commission.

Other Regions

Residents of the United Kingdom and Canada have similar rights with respect to their personal information as identified and detailed above with respect to the European Union. Please see the section linked above for an explanation of the legal bases for ECI's use of your personal information and for an explanation of the rights afforded to you. To pursue your rights to access and otherwise control your personal information, please contact us via email infoNA@eci-rx.com or write to our Headquarters located at 65 Boston Post Road W, Suite 120, Marlborough, MA 01752.

If you believe that we have violated applicable law in our processing of your personal data, please contact us using the same contact information provided above, or contact a supervisory authority.

Retention of Personal Information

Your personal data will be retained for as long as the information is needed for the purposes set forth above and for any additional period that may be required or permitted by law. The retention period depends on the purpose(s) for which the data was collected, how it is used, and applicable law. You may request that we delete your personal data by contacting us via email infoNA@eci-rx.com or write to our Headquarters located at 65 Boston Post Road W, Suite 120, Marlborough, MA 01752. If we do not have a legal basis for retaining your information, we will delete it as required by applicable law.

Changes to Our Privacy Statement

It is our policy to post any changes we make to our Privacy Statement on our Site. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Site homepage. The date the Privacy Statement was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Statement to check for any changes. Your continued use of our Site or any products, services, or solutions following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have questions regarding this Privacy Statement or our data privacy practices, or if you believe we may have violated applicable law, please contact us as follows:

Corporate Headquarters
+855-324-6279 (US)
e-mail: infoNA@eci-rx.com    

Postal Address: ECI Corporate Headquarters, 65 Boston Post Road W, Suite 120, Marlborough, MA 01752.